---
title: "Implementing Concierge with Pardot Form Handlers"
source_url: https://help.chilipiper.com/hc/en-us/articles/4406630211859-Implementing-Concierge-with-Pardot-Form-Handlers
article_id: 4406630211859
updated_at: 2025-07-01T19:51:02Z
---

This article will cover how to successfully implement Chili Piper with Pardot form handlers.

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#### Table of Contents

  * How does this implementation work?
  * How to set things up?
  * Gathering Chili Piper Data
  * Setup Options
    * Option 1
    * Option 2
    * Advanced Options
  * Common Errors



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## How does this implementation work?

  * Your Pardot form success location needs to be set to a specific URL, and data forwarding needs to be enabled.
  * When a form is filled out by the prospect, it will be submitted to Pardot and then redirected to our server.
  * This form submission is then decoded and encoded in a format compatible with Chili Piper marketing REST API.
  * We then do one of the following: 
    * **Option 1:** Redirect to your Thank You page, appending form fields as query parameters that can be used with Chili Piper for routing.
    * **Option 2:** Route the prospect using Chili Piper REST API and redirect them to a Chili Piper calendar page.



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## How to set things up?

  * Set up your form to use the Pardot Form Handler, following Pardot documentation and help articles.
  * Ensure the "enable data forwarding to success location" option is enabled in the Handler settings.



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## Gathering Chili Piper Data

While working either with Option 1 or Option 2, there will be some steps where you will be asked to replace certain variables with your sub-domain or your Router Name.

To find those, go to your **Concierge Router > Embed, **then select the Form type as**Pardot** and **Location** as**Powered by Pardot Form Handler**

Then, you should find, respectively, the **subdomain** and **Router Name** right after the Chilipiper.deploy function. 

### ![](https://help.chilipiper.com/hc/article_attachments/42631700906771)

The Code Snippet will also be used in our Setup Options, so we suggest keeping this page open to copy it whenever asked.

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## Setup Options

### Option 1 

Redirect to your **Thank You page** , show a Chili Piper calendar in a modal within your website

  1.      *        * Set the success location in Pardot Form Handler to the following:  

             
             https://tools.forchili.com/pardot/api/v1/success/tenantDomain/routerName?successLocation=https://your-thank-you-page.com  
             

       * Replace `tenantDomain` with your Chili Piper subdomain. Your domain will never contain spaces (` `) and dots (`.`). Check the Gathering Chili Piper Data section for more details about how to collect the subdomain name.  
  

       * Replace `routerName` with the **Router Name**. This can also be found in the Gathering Chili Piper Data section if not collected yet.   
  

       * Replace `https://your-thank-you-page.com` with a link to your Thank You page.  
  

       * Add the **Code Snippet** also listed in your **Concierge Router's Embed** page to your Thank You page; this can go anywhere on that page. 
         * If required, check the Gathering Chili Piper Data section for more details about how to collect the Code Snippet.



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### Option 2

Route the prospect using Chili Piper REST API and redirect them to a Chili Piper calendar page, away from your website.

  *     * Set the success location in Pardot Form Handler to the following URL: 
          
          https://tools.forchili.com/pardot/api/v1/success/tenantDomain/routerName?errorLocation=https://your-thank-you-page.com



  *     * Replace `tenantDomain` with your Chili Piper **subdomain**. Your domain will never contain spaces (` `) and dots (`.`). Check the Gathering Chili Piper Data section for more details about how to collect the subdomain name.  
  

    * Replace `routerName` with the**Router Name.** This can also be found in the Gathering Chili Piper Data section if not collected yet.   
  

    * Replace `https://your-thank-you-page.com` with a link to your **Thank You page**. This is where a prospect will land on if they are disqualified, or an error occurred during routing. 
      * If an error occurs during routing and the `errorLocation` parameter is set, the error will be appended to query string parameters.



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### Advanced Options

  * This API endpoint will pass **all** query string parameters appended to the endpoint URL to Chili Piper's marketing endpoint. This means that all URL parameters outlined [in this help article](https://help.chilipiper.com/hc/en-us/articles/30935152032275-Configuring-Concierge-REST-API) are supported and require no additional setup.  
  


  * Some routing-specific options are also supported and can be appended as query string parameters to the API endpoint. Here is a list of supported routing options:

    * `map`
    * `debug`
    * `locale`
    * `webHook`



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## Common Errors

`405 Method Not Allowed`  
**Cause** : Pardot Handler is sending a GET request instead of a POST request to our API.  
**Solution** : Ensure the "enable data forwarding to success location" option is enabled in Pardot Handler settings.