---
title: "Chili Piper Data flow"
source_url: https://help.chilipiper.com/hc/en-us/articles/360053798913-Chili-Piper-Data-flow
article_id: 360053798913
updated_at: 2025-06-25T14:38:23Z
---

Here's the complete data flow from the moment a guest request the meeting until the record gets created in your users' calendar:

![](https://help.chilipiper.com/hc/article_attachments/360088787593)

**To break this down:**

  1. Chili Piper becomes activated upon the Prospect (guest) submitting the form. This is when the meeting request occurs.
  2. Within seconds, Chili Piper checks your CRM instance to see if this person already exists as a Lead or Contact. If they do, we'll check your Ownership routes and determine if the Prospect matches one. 
  3. If the prospect is net new or you have settings to redistribute existing contacts, we scan your non-ownership routes to determine which one they match and then present the rep's calendar availability. 
  4. Once a time is chosen, we send out the calendar invite instantly to both the Prospect and the Assignee.
  5. Either Chili Piper or your existing system will create the lead to your CRM (Salesforce or HubSpot CRM), depending on your Concierge Router configuration.