---
title: "Custom HubSpot Properties"
source_url: https://help.chilipiper.com/hc/en-us/articles/34521677974547-Custom-HubSpot-Properties
article_id: 34521677974547
updated_at: 2026-04-22T15:06:14Z
---

## Who can use this feature?

Available on All Products or Routing & Scheduling

Available to Only Admins

[Billing Center](https://fire.chilipiper.com/fire/admin/billing/overview) [Get a Demo](https://www.chilipiper.com/request-demo?utm_source=zendesk&utm_medium=help-center&utm_campaign=chili-hub)

Upon connecting the HubSpot CRM integration, we will automatically create these custom properties for you to allow you to track and report on all your booking data directly in HubSpot CRM.

* * *

Table of Contents

  * Contact Properties
  * Meeting Type, Outcome, and other Engagement fields



* * *

## Contact Properties

The following properties are beneficial in starting/stopping email campaigns or automation and reporting. For example, you can often leverage these fields in marketing automation software to start/stop email campaigns when a specific meeting is booked or when a guest fails to show up for a meeting. 

**Meeting Type:** The name of the Meeting Type used to book the meeting.

  * Field Name: `Meeting_Type_CP__c`

  
---  
**Router Name:** Tracks the name of the **Concierge** or **Handoff** router from which the meeting came.

  * Name: `Router_Name_CP__c`

  
---  
**No Show:** Used to track if the prospect didn’t show up (_true or false_). Maps against the [no show button](https://help.chilipiper.com/hc/en-us/articles/33508186571667-Managing-No-Shows-in-the-Demand-Conversion-Platform)

  * Name: `No_Show_CP__c`

  
---  
**Canceled:** Tracks if a meeting was canceled (_true or false_). A meeting is considered canceled if the cancelation happened through a public cancel URL or if the meeting was deleted/canceled in your calendar provider.

  * Name: `Canceled_CP__c`

  
---  
**Booking Status:** The following field writes either "Booked" or "Not Booked" depending on whether a meeting is successfully booked or not. 

  * Field Name: `Booking_Status_CP__c`

_Note**:** This field would only be relevant when using a _[_Concierge Router_](https://help.chilipiper.com/hc/en-us/articles/28522554434323-Creating-a-Router-in-Demand-Conversion-Platform-s-Concierge) _. The value "**Booked** " will be written when the meeting is booked. The value "**Not booked** " will be written based on the timeout defined on Not Scheduled-related paths within your Router and if a rep is assigned (distributed) but not if a prospect is disqualified. "**Disqualified** " otherwise._  
---  
**Meeting Creation Date:** This field writes the date the most recent meeting was created for this Contact.

  * Name: `Meeting_Creation_Date_CP__c`

  
---  
  
They will appear similar to this within the Contact's properties:

![mceclip0.png](https://help.chilipiper.com/hc/article_attachments/34522267036179)

* * *

## Meeting Type, Outcome, and other Engagement fields

Chili Piper writes to the “Meeting Type” and "Outcome" properties on Meetings created by Chili Piper in HubSpot!

### 

### Meeting Type

The name of the associated Meeting Type in Chili Piper will now appear on newly created Engagements. This Meeting Type will match the "Meeting_Type_CP__c" property.  
* _Right now, if the meeting type name in Chili Piper doesn’t match the meeting type in HubSpot, it will not update._

![](https://canny.io/images/d65cedff1b4b5fa81a7eed46e22d99a8.png)

### Outcome

When a meeting is marked as a "no show", canceled, or rescheduled, we will update the Engagement accordingly:

**Scheduled** \- Any meeting created from Chili Piper should be created with the _hs_meeting_type_ as `"SCHEDULED"`

  * This is the default behavior of HubSpot - when a meeting is created in the HubSpot UI, it shows as “Scheduled”  




**No Show** \- If a meeting is marked as "no show" from the dashboard, [Google](https://help.chilipiper.com/hc/en-us/articles/360053800013), or [Outlook](https://help.chilipiper.com/hc/en-us/articles/5386308052243) we will update the Engagement Outcome to `"NO_SHOW"`

**Rescheduled** \- If a meeting has been rescheduled from the Calendar or by a prospect, we update the Engagement to `"RESCHEDULED"`  
  


**Canceled** \- If a meeting is canceled via dashboard, Google, Outlook, or [public cancel URL](https://help.chilipiper.com/hc/en-us/articles/360053798933) we will update as follows based upon [CRM Action settings](https://help.chilipiper.com/hc/en-us/articles/360057147733).

### 

### Assigned To / With

Assignee of the booked meeting. 

### Attendees

Meeting Guests.

### Duration

Duration of the meeting from the Meeting Type.

### Start time

Date and time of the meeting.

### Attendee description

Meeting description from the meeting type.