---
title: "How to Set Up Microsoft Teams Notifications Using Zapier in Chat Journeys"
source_url: https://help.chilipiper.com/hc/en-us/articles/42781515384851-How-to-Set-Up-Microsoft-Teams-Notifications-Using-Zapier-in-Chat-Journeys
article_id: 42781515384851
updated_at: 2026-01-23T22:15:44Z
---

You can send Microsoft Teams notifications directly from your Chili Piper Chat Journey using a Zapier webhook. This is a great way to alert your team in real-time when a visitor reaches a specific step in the Journey. The steps to set this up are outlined below.

* * *

## **Step 1: Create a New Zap**

  1. Go to[ Zapier](https://zapier.com/) and create a new Zap.
  2. For your **Trigger** , select **Webhooks by Zapier**.
  3. Choose **Catch Hook** and copy the unique webhook URL Zapier provides — you'll need this later in the Chat Journey.



## **Step 2: (Optional) Add Conditional Paths**

  * Set Rule Condition for Type: **Team** exactly matches _Team_

![](https://help.chilipiper.com/hc/article_attachments/42781515373331)

### 

#### **Step 2B: Configure Path B (e.g., Send to User)**

  * Set Rule Condition for Type: **User** exactly matches _User_



#### _![](https://help.chilipiper.com/hc/article_attachments/42781479474707)_

## **Step 3: Set Up Microsoft Teams Actions**

#### 

#### **Step 3A: Path A – Create Chat and Send Message**

  * Action: **Microsoft Teams → Create Chat and Send Message**
  * Set **Team Member(s)** value to _Email_
  * Add a personalized message using webhook fields, such as _Message_

![](https://help.chilipiper.com/hc/article_attachments/42781479475219)

#### 

#### **Step 3B: Path B – Send Channel Message**

  * Action: **Microsoft Teams → Send Channel Message**
  * Configure the _Team_ and _Channel_ fields; note that these should appear exactly as shown.
  * Customize your message using data from the webhook, such as _Message._

![](https://help.chilipiper.com/hc/article_attachments/42781515379987)

_Skip this step if you didn’t set up conditional paths._

## **Step 4: Add the Webhook in Your Chat Journey**

  1. In Chili Piper, open the Chat Journey where you want to trigger the notification.
  2. Add the **"Send Teams Notification"** node.
  3. Paste the webhook URL from Zapier.
  4. Set the **Message** and define whether it should be sent to a **channel or user**. Use any custom fields or logic you've configured in your Zap.

![](https://help.chilipiper.com/hc/article_attachments/42781479480595)

## **Step 5: Publish Your Journey and Zap**

  1. Double-check that everything is connected properly.
  2. You can proceed with **publishing your Chat Journey**.
  3. **Turn your Zap on.**



You're all set! Now, every time someone reaches that step in the Chat Journey, your team will get notified in Microsoft Teams 🎉