---
title: "Distro for Salesforce Package"
source_url: https://help.chilipiper.com/hc/en-us/articles/12222848426131-Distro-for-Salesforce-Package
article_id: 12222848426131
updated_at: 2026-04-22T15:51:07Z
---

## Who can use this feature?

Available on All Products or Routing & Scheduling

Available to Only Admins

[Billing Center](https://fire.chilipiper.com/fire/admin/billing/overview) [Get a Demo](https://www.chilipiper.com/request-demo?utm_source=zendesk&utm_medium=help-center&utm_campaign=chili-hub)

Chili Piper natively maps to all custom and standard fields for Leads, Contacts, Accounts, Opportunities, and Case Objects.

Additionally, Chili Piper writes a handful of information to allow you to track and report on all your distro-routed records directly in Salesforce on some custom fields that need to be either created [manually](https://help.chilipiper.com/hc/en-us/articles/360053022454) or **installed directly through our Package!**

**Note:** This package is for Distro Customers. If you're looking for the package related to our Handoff or Concierge Products, please see [this article](https://help.chilipiper.com/hc/en-us/articles/7170317352467).

* * *

#### Table of Contents

  * Why install the Package?
  * Fields
  * Reports
    * Lead Reports
    * Contact Reports
    * Account Reports
    * Case Reports
    * Opportunity Reports:
  * Refresh your Salesforce fields
  * Troubleshooting: Fields Aren't Updating



* * *

## Why install the Package?

By Installing the package in your Salesforce instance, we reduce the Onboarding Time for your Salesforce admins by automatically creating custom fields and leveraging your Chili Piper data to show reports. The custom fields can also allow you to create more robust/custom automation rules in Salesforce. 

Tl;dr, this will save you a lot of time and help prove the value of Chili Piper to your internal stakeholders. 

**Please fill out the form below to Request Access to the package, you will be emailed with the links and more instructions to install the package.**

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##  Package Contents

###  Fields

For Distro Customers, fields will be added to the following objects: 

  * Lead / Contact / Account / Case / Opportunity



The following fields can also be added to the Lead / Contact / Account / Case and Opportunity. They are particularly helpful in tracking when a record was routed via Distro.

**Field Label** |  **Type** |  **Field API Name**  
---|---|---  
Distro_Assigned |  Checkbox (default false) |  Distro_Assigned_CP  
Last_Distro_Route |  Date/Time |  Last_Distro_Route_CP  
  
Specifically for the Contact Object, we also include the following: 

**Field Label** |  **Type** |  **Field API Name**  
---|---|---  
Distro Converted | Checkbox (default false) | Distro_Converted_CP  
  
The Distro Converted checkbox on the Contact record will get Checked automatically when a Lead is Converted to a Contact for Reporting, Auditing, and Debug purposes. 

* * *

### Reports

  * A set of reports to track all your records triggered by Distro. 



Reports Names that you will find in Salesforce once the package has been installed in the folder called: "Chili Piper Distro Reports" 

![image__9_.png](https://help.chilipiper.com/hc/article_attachments/12222959300627)

####  **Lead Reports:**

  * Distro - My Lead Records Assigned
  * Distro - Lead Records Assigned



####  **Contact Reports:**

  * Distro - My Contact Records Assigned
  * Distro - Contact Records Assigned  




####  **Account Reports:**

  * Distro - My Account Records Assigned
  * Distro - Account Records Assigned



####  **Case Reports:**

  * Distro - My Case Records Assigned
  * Distro - Case Records Assigned



####  **Opportunity Reports:**

  * Distro - My Opportunity Records Assigned
  * Distro - Opportunity Records Assigned



* * *

## Troubleshooting: Fields Aren't Updating

  * Ensure all users have Read/Edit permissions on the new fields.  
  

  * Ensure there are no other validation or rule issues for Lead/Contact/Event creation. If Chili Piper has difficulty updating a Lead, we may fallback to not updating custom fields to ensure the Lead is still created.  
  

  * Make sure the fields are set up as defined above. For example, if you make a field a "restricted picklist" where it should be text, and the value provided by Chili Piper doesn't match, this can prevent the field from updating.