---
title: "Chat Logs"
source_url: https://help.chilipiper.com/hc/en-us/articles/42782143341075-Chat-Logs
article_id: 42782143341075
updated_at: 2026-07-24T18:55:57Z
content_hash: 367078ea
---

## Who can use this feature?

Available on All Products or Routing & Scheduling

Available to Admins or Workspace Managers

[Billing Center](https://fire.chilipiper.com/fire/admin/billing/overview) [Get a Demo](https://www.chilipiper.com/request-demo?utm_source=zendesk&utm_medium=help-center&utm_campaign=chili-hub)

Chat logs allow you to view a visitor’s experience in a Journey and troubleshoot errors. Note that Logs are only retained for 3 months. 

#### Table of Contents

- [Overview Table](#h_01JZJSWNDVZG4479VZHV46X8GS)

- [Reading Chat Logs](#h_01JZJT8A9H7TSWFS6PNG7XYNDZ)[Chat AI Conversations](#h_01JZJSS7CKEXVS0MWDYT1BD455)

## Overview Table

Chat logs allow you to filter all visitors who have submitted their email during a session. The table will filter visitors by session in chronological order, so you may see the same visitor appear across multiple sessions. 

The table supports filtering based on the following columns: session date, Journey, Live Chat Assignee, Targeted Page URL, Responded Page URL, Meeting Assignee, Meeting Scheduled, Conversation Assignee, and Routed for Live Chat.

At the top, there is a summary of the number of visitors:

**Targeted:**Total number of visitors who were selected to see Chat, according to your Journey Trigger node settings 

**Responded:**Total number of visitors who responded to the Chat’s Welcome Message 

**Sessions with Errors:**Total number of errors within the Logs across visible sessions 

The table provides a high-level summary of visitor and session data as shown.

 

#### Sessions

Only known visitors are displayed in the session table. For more information on how sessions are evaluated, please [refer to this article](https://help.chilipiper.com/hc/en-us/articles/32427722305171-Guest-Sessions-in-Chat).

 

#### Journey

The Chat Journey that the visitor was targeted with for that session. 

 

#### Assignment Method

Method of Live Chat Assignment: if a conversation was started. ****

 

#### Rep Joined Chat

This is a ✅ Yes or a ❌ No option if the rep joined the Chat conversation.

 

#### Targeted Page URL

The page URL the visitor was on when they first saw the Chat.
 

#### Responded Page URL

The page URL the visitor was on when they first clicked on the Welcome Message.

###

#### Meeting Assignee

If a meeting has been booked, this will display the user who was assigned to that meeting.
 

#### Meeting Scheduled

If a meeting is scheduled, a value will be populated in this cell.

###

 

#### Routed for Live Chat

This is a ✅ Yes or ❌a  No option if the visitor was routed to a live chat option.

###

 

#### Conversation Assignee

If the visitor was routed to live chat, this will display the assignee for the live Chat; otherwise, it will appear as '_Unassigned'._

 

#### Triggered At

The date and time the conversation was triggered.

## Reading Chat Logs

When opening a single session, a detailed view of the visitor’s journey and node execution will appear:

The Logs will always begin with a list of pages visited by the visitor during their session:

![](https://help.chilipiper.com/hc/article_attachments/42782143330195)

Every node can be interacted with and will show either a _Completed_ status, indicating the visitor was presented this node or an update was successfully processed, or an _Error_ will show:

![](https://help.chilipiper.com/hc/article_attachments/42782143331219)

All nodes can be clicked on to see more details about the date, time, and details of execution in the side panel:

![](https://help.chilipiper.com/hc/article_attachments/42782156508307)

If the visitor did not proceed down a particular path in the Journey or was not presented with a node, it will not be present in the log. 

If a visitor has more than one session, they will appear in the Session picker:

![](https://help.chilipiper.com/hc/article_attachments/42782156509075)

### Chat AI Conversations

To see the details of your website visitors' conversation with Chat AI, you need to click on the Chat AI node to open the conversation.

![](https://help.chilipiper.com/hc/article_attachments/45490861535123)