---
title: "How to Set Up Microsoft Teams Notifications Using Zapier in Chat Journeys"
source_url: https://help.chilipiper.com/hc/en-us/articles/42781515384851-How-to-Set-Up-Microsoft-Teams-Notifications-Using-Zapier-in-Chat-Journeys
article_id: 42781515384851
updated_at: 2026-07-24T18:55:57Z
content_hash: eb7f0ff7
---

You can send Microsoft Teams notifications directly from your Chili Piper Chat Journey using a Zapier webhook. This is a great way to alert your team in real-time when a visitor reaches a specific step in the Journey. The steps to set this up are outlined below.

## Step 1: Create a New Zap

- Go to[Zapier](https://zapier.com/) and create a new Zap.

- For your **Trigger**, select **Webhooks by Zapier**.

- Choose **Catch Hook** and copy the unique webhook URL Zapier provides — you'll need this later in the Chat Journey.

 

## Step 2: (Optional) Add Conditional Paths

- Set Rule Condition for Type: **Team** exactly matches _Team_

![](https://help.chilipiper.com/hc/article_attachments/42781515373331)
###

#### Step 2B: Configure Path B (e.g., Send to User)

- Set Rule Condition for Type: **User** exactly matches _User_

####

 

## Step 3: Set Up Microsoft Teams Actions

####

#### Step 3A: Path A – Create Chat and Send Message

- Action: **Microsoft Teams → Create Chat and Send Message**

- Set **Team Member(s)** value to _Email_

- Add a personalized message using webhook fields, such as _Message_

![](https://help.chilipiper.com/hc/article_attachments/42781479475219)
####

#### Step 3B: Path B – Send Channel Message

- Action: **Microsoft Teams → Send Channel Message**

- Configure the _Team_ and _Channel_ fields; note that these should appear exactly as shown.

- Customize your message using data from the webhook, such as _Message._

![](https://help.chilipiper.com/hc/article_attachments/42781515379987)_Skip this step if you didn’t set up conditional paths._

 

## Step 4: Add the Webhook in Your Chat Journey

- In Chili Piper, open the Chat Journey where you want to trigger the notification.

- Add the **"Send Teams Notification"** node.

- Paste the webhook URL from Zapier.

- Set the **Message** and define whether it should be sent to a **channel or user**. Use any custom fields or logic you've configured in your Zap.

![](https://help.chilipiper.com/hc/article_attachments/42781479480595) 

## Step 5: Publish Your Journey and Zap

- Double-check that everything is connected properly.

- You can proceed with **publishing your Chat Journey**.

- **Turn your Zap on.**

You're all set! Now, every time someone reaches that step in the Chat Journey, your team will get notified in Microsoft Teams 🎉