---
title: "Configuring Slack notifications in Chat"
source_url: https://help.chilipiper.com/hc/en-us/articles/27615573655699-Configuring-Slack-notifications-in-Chat
article_id: 27615573655699
updated_at: 2026-07-24T18:56:00Z
content_hash: d0376a39
---

## Who can use this feature?

Available on All Products or Routing & Scheduling

Available to Only Admins

[Billing Center](https://fire.chilipiper.com/fire/admin/billing/overview) [Get a Demo](https://www.chilipiper.com/request-demo?utm_source=zendesk&utm_medium=help-center&utm_campaign=chili-hub)

Slack notifications can be used in Chat by adding the 'Send a Slack Notification' node in your [Journeys](https://help.chilipiper.com/hc/en-us/articles/27532198601107/%20) at various points to notify the team of new visitors wanting to chat or other alerts the team should be aware of.

Below, we will cover [how to set up](#h_01HSEDWM6DRTVSY36RB50TFXMC) Slack notifications, the required [permission scope](#h_01HW8QE5C0S1HK4STZYNA0T0CY), and [what to expect](#01HSEE2P8VPZWW5BNRMR5K549M) from them.

### Table of Contents

- [How to Set Up the Slack Notifications](#h_01HSEDWM6DRTVSY36RB50TFXMC)

- [Permission Scope](#h_01HW8QE5C0S1HK4STZYNA0T0CY)

- [How the Notifications are Sent](#01HSEE2P8VPZWW5BNRMR5K549M)

- [Which Notifications are Sent](#h_01J1QJZFZWVNGEFD6NACYG0CX2)

## How to Set Up the Slack Notifications

To set up the integration, you will first need your **Slack** **admin** to connect Slack via the****[**Integrations page**](https://calendar.chilipiper.com/fire/admin/integrations%20) in the Command Center (please note that this user also needs to be an Admin at Chili Piper to be able to access the Command Center):
![](https://help.chilipiper.com/hc/article_attachments/28747846836627)

Once this is connected, you can add a **Send Slack Notification** node to your Journey. 

 

From there, you can customize who it is sent to: the owner, Assignee, Channel, or a specific user. 

 

### Message Customization

You can customize the message based on where you use this notification in the Journey. To personalize the message even further or provide additional information, you can include **Dynamic Tags**to automatically and dynamically populate certain values.

In the node setup screen, click Insert Dynamic Tag, and a pop-up will appear with options to be selected:

- **Guest**: Collects data from Data Fields. Data should be captured from the prospect's Chat conversation.

- **Assignee**: Data associated with the user who is assigned to a meeting.

- **Assignee 2** and **More Assignees**: If your use case has more than one Assignee, you can use such fields to also collect data associated with those.

For example, in below's setup we will add a Dynamic Tag to add the Guest's First Name and Company Name to the Slack notification:

![](https://help.chilipiper.com/hc/article_attachments/46809899719571)Don't forget to **publish** your Journey once the changes are complete!

## Permission Scope

Once the status shows "Connected", a new Slack app will be added to your org called _ChiliBot_. You can view the scope/permissions required [**here**](https://chili-piper.slack.com/apps/AT8MQJ44U-chilibot?utm_source=in-prod&utm_medium=inprod-link_app_directory-channel_settings-click&next_id=0) and also in the screenshot below:
![](https://help.chilipiper.com/hc/article_attachments/27615600444051)

## How the Notifications are Sent

Any notifications that come from Chili Piper will be sent via **ChiliBot**.

In your [Journeys](https://help.chilipiper.com/hc/en-us/articles/27532198601107/%20), when adding a "Send a Slack Notification" node, if you are using the "Send to Channel" option, you **must** ensure that **@chilinbot** is added to the channel before going live if the channel is private.

You can do this by @ mentioning the bot in the channel and inviting it to join when the prompt appears:
![](https://help.chilipiper.com/hc/article_attachments/27615600455315)

You are now ready to start using the Slack integration in your [Journeys](https://help.chilipiper.com/hc/en-us/articles/27532198601107/):

![](https://help.chilipiper.com/hc/article_attachments/27615573650707)

## Which Notifications Are Sent?

By default, without requiring any additional configuration besides the one mentioned in this article, we send the following notifications:

 

### Meeting Booked through Chat

If a meeting is scheduled through one of your [Chat Journeys](https://help.chilipiper.com/hc/en-us/articles/27532198601107-Creating-a-Journey-in-Chat#h_01HS8ZAFK78TA8GY35AHEBBFPF), the assignee will receive a Slack notification like this:

![](https://help.chilipiper.com/hc/article_attachments/30900371939859)

 

### Chat Conversation reassigned

If a Chat conversation gets reassigned, the new assignee receives a notification like this:

![](https://help.chilipiper.com/hc/article_attachments/30900371947027)

The **Send Slack Notification** node, also covered in this article, can also be used to notify users when there's a new visitor on the site. Navigate back to the [_How to Set Up the Slack Notifications_](#h_01HSEDWM6DRTVSY36RB50TFXMC) section to learn how.