---
title: "User Controls in Handoff"
source_url: https://help.chilipiper.com/hc/en-us/articles/34696350498579-User-Controls-in-Handoff
article_id: 34696350498579
updated_at: 2026-07-24T18:56:00Z
content_hash: 81527f65
---

## Who can use this feature?

Available on All Products or Routing & Scheduling

Available to Admins or Workspace Managers

[Billing Center](https://fire.chilipiper.com/fire/admin/billing/overview) [Get a Demo](https://www.chilipiper.com/request-demo?utm_source=zendesk&utm_medium=help-center&utm_campaign=chili-hub)

This section allows admins and Workspace Managers to define and control user-related behavior for their Team Members in **Handoff**, ensuring better organization and streamlined processes for your company.

If you are looking for ChiliCal's User Controls, check [this article](https://help.chilipiper.com/hc/en-us/articles/29685472294803-User-Controls-in-ChiliCal) instead.

#### Table of Contents

- [How to access Handoff's User Controls?](#h_01HYNP3XQM7E5E4YVMNN5SE51X)

- [Allow users to schedule into non-matching paths](#h_01JAX4YY06W3Y7Z35YDFJKZPGG)

## How to access Handoff's User Controls?

In the left-hand menu, expand the **Handoff** section, and then click "User Controls":

![](https://help.chilipiper.com/hc/article_attachments/34696350470675)

We will cover each setting listed in the following sections.

## Allow users to schedule into non-matching paths

This setting comes **disabled** by default. If **enabled**, Bookers can override matched Paths and select a non-matching one to schedule into.

Also, when **enabled**, this provides Bookers with more flexibility when scheduling meetings, but it also means you may find meetings booked with prospects that haven't matched the select Path.

If **disabled** and the prospect does not match with any Paths, Bookers won't be able to schedule a meeting.

![](https://help.chilipiper.com/hc/article_attachments/34696350473619)