There are 3 BIG benefits of using Chili Piper with your team:
Save time, improve data integrity, and reporting with our Salesforce Integration
Streamline handoff by booking on behalf of your team members
Standardize meetings across your team to put your best foot forward with prospects and customers
About Salesforce Integration and Functionality
To set up a Salesforce integration, navigate to the Admin Center
Integrate your Salesforce
Navigate to the Integrations tab and connect to Salesforce via OAuth. You need to be a Salesforce admin or integration user (see minimum permissions here).
Use Hubspot? Read more HERE about how to set up your integration.
Configure your CRM Actions
Within seconds of someone booking with you or a team member, Chili Piper checks your CRM to see if this person already exists as a Lead or Contact. If they do, we will update any new information. If they do not, Chili Piper will create them as a lead.
Furthermore, Chili Piper can create events on Salesforce Objects to track the meetings.
Configure what and when you want to be created and updated in Salesforce in your CRM Action Settings within your Workspace.
Add Custom Salesforce Fields
These fields will allow you to create reports, dashboards, and trigger automation.
At a bare minimum, we recommend you add the "Meeting_Type_CP__c" custom field to the following Objects:
This field, above all others, will allow you to determine that an event in Salesforce was created by Chili Piper. The other fields such as "Queue Name", "No Show", "Rescheduled", "Canceled", etc. can also be highly valuable for making reports, dashboards, and automation rules.
Here is a complete list of fields that you can create. It's really up to you what you want to add depending on what you want to report on or use as automation triggers.
Create Guest Forms
Guest forms allow you to collect information about the prospect booking a meeting. This information can optionally be used to populate information directly into your CRM when the prospect books a meeting.
Navigate to your Workspace > Guest Forms >"Create Guest Form" button > enter a name for your Guest Form > click "Create", and this will load into our interactive Form Builder tool.
This will have three fields by default (First/Last name and Email) and an optional Phone field. Note that the default fields cannot be edited. However, the phone field can be edited or removed like any custom field.
Adding a New Field
Customize your form by adding additional fields. You can specify aspects of a field, including the field name (automatically generated for you), what options are displayed, or even allow you to add options directly as they appear in your CRM!
Finally, select whether you want the field to be required or not and click Done.
Invite and Manage Users
1. Head to the Active Users page
2. Click "Invite to Meetings"
3. On the window that pops up, search for a user based on their email. If their profile exists in your CRM, it will show here. Otherwise, just the email is needed
Click "Add". It's that easy!
Give your mates the quick start guide to get set up.
Book for Your Teammates
When you open Instant Booker to schedule a meeting, you will see your teammates in a list to the left. Select their name to view their calendar.
Select an available time on the calendar, then click "Book meeting".
If a meeting has already been booked and you need to reassign the host to be your teammate, click the Reassign button in the google meeting and follow the same process as above.
To enable this - navigate to your Workspace > Extension > Meeting Reassignment > Toggle on "Allow Assignees to reassign meetings"
Book with Your Teammates
(Use "suggested times" to increase booking by 3x!)
Follow the same process when using Instant Booker - just select your teammate you want to book on behalf of from the list on the left, select a meeting type, time slot(s), Book!
Create Team Meeting Types
Creating meeting types for your team is very similar to how you did this in the "Getting Started with Your Meetings" except now you're doing it within your team workspace and giving access to everyone you added to your workspace the use of these meeting types.
This is where some work you've already done comes into play.
1. Personalize the meeting invite (template) by using dynamic tags. These can be pulled from Chili Piper or CRM data
2. Connect Guest Forms to meeting types so you can collect new contact information before they book a meeting
Make these meetings work even harder for you by adding reminders to increase show rates, meeting buffers to allow your team to do prep and post-work, and define the availability of when people can schedule these meetings.
Your team can now access these meeting types in Instant Booker.
Each meeting type automatically created personal booking links for each of your teammates! They can access them by clicking Show more Booking Links in Instant Booker.
We still recommend you and your team uses suggested times even when booking with or on behalf of teammates and leave meeting type booking links for email signatures.
Pro Tip: You can create Smart Booking Links that leverage URL parameters to automatically make magic happen. For example: automatically identify your guest if they are in your CRM, so they don't have to fill out their information each time they book
First, you need the booking link. Now add "?id=email_address". It will look something like this:
See how else you can make your booking links smart here.
Deploy Team Email Signatures