So your company is using Chili Piper Concierge, but what is it and how does it affect you?
Concierge is an online scheduler that easily integrates with any existing web form.
Once a prospect submits a form, Concierge automatically qualifies the lead, routes to the correct salesperson, and displays a simple self-scheduler for them to instantly book a time - all in a matter of seconds.
Your company will convert 2x as many inbound demo requests into held meetings when they schedule leads when their intent is highest. That means double the amount of pipeline generated from your existing web traffic.
This means more meetings booked and deals closed for you! You just have to sit back and see the meetings get booked on your calendar.
Setup Chili Piper
Step 1 - Login with your CRM here
- Sign in with CRM first for initial login!
- Then login with your email provider (Google or Office365)
Step 2 - Install the Google Chrome Extension
One of the best ways to start booking meetings is through the chrome extension. Think of this as your "hub".
Step 3 - Configure your personal information
- Set up your personal details - to automatically customize your meeting invite templates with your info
- Add your personal video conferencing link to Conference Details
- If your company is using Live phone and video call routing be sure to Verify your phone number
- Set your working hours - to ensure no one books with you too early or too late
- Connect your integrations - CRM, Email, Video Conferencing
Q: How does Concierge know my availability?
A: Based on your Calendar Availability plus Working Hours. That means, any event on your calendar marked as "busy" will be blocked from Chili Piper. Pay attention to all-day events that sometimes default to being "available".
Q: Will I be get scheduled outside of working hours?
A: No, we respect the working hours you set under personal settings.
Q: How does Chili Piper know how to route the lead?
A: Your rockstar admin set rules to look at things like company size, territory, industry, ownership etc. depending on how you route leads.
Your company can also enable Live video and phone calls to connect a lead to a sales rep instantly rather than scheduling. There are some extra things to know for Concierge Live. Find out here.