Are you experiencing difficulties generating Teams links for meetings, even though the logs indicate no issues?
This guide will assist you in troubleshooting and resolving this problem to ensure seamless integration with Microsoft Teams.
Possible Cause
- The user's Microsoft Teams creation might be disabled in their Outlook profile.
- The assignee's calendar has no active calendar (Office 365) connection in Chili Piper.
Troubleshooting Steps
- Check Chili Piper's Office 365 Integration
- In the left-side menu, at the bottom left, click where it has your name and profile picture.
- If you're an Admin checking a colleague's connection, in the Admin Center Users List, look for the "Calendar Connection" column.
- Connect your calendar right next to Office 365, or guide your colleague to do so if their connection status is Disconnected or In Trouble.
- Book a test meeting and see how it goes. If you still don't see a Microsoft Teams link, let's move to the next steps.
- In the left-side menu, at the bottom left, click where it has your name and profile picture.
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Check Outlook Settings
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Navigate to Outlook Settings.
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Select "Add online meeting to all meetings" to enable Microsoft Teams integration.
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Create a Meeting
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Access your Outlook calendar here.
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Click on the "New Event" button at the top left to create a meeting.
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Enable Team Meeting Option
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While creating the meeting, ensure to enable the Team meeting option. This step is crucial for generating the Teams meeting link.
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After following these steps, attempt to book a meeting with Chili Piper again, and you should now be able to generate the Teams link successfully.
If the issue persists, please contact Chili Piper support for further assistance.