What does a user being inactive mean?

Reasons a user would be inactive

1. All of the user licenses have been used

2. An admin deactivated their account

What does being inactive mean?

When a user is inactive, they aren't able to log in or receive meetings through Chili Piper.

If a user is inactive, they won't be able to be added to queues or workspaces and an in-app message will explain as such.