An active user is anyone who has booked a meeting, received a meeting, or logged into the app within the last 30 days.
An admin can enable these users prior, but users who log in to the app are automatically marked as active if you have an additional license for them.
For information on adding new users to Chili Piper, see this related article.
In order to activate and deactivate users, you can do so under Users from the Admin Center. This will open our Active Users page:
From this active users screen, you can provide users with an Instant Booker, Handoff, or Concierge license which will allow them access to those types of workspaces:
The total number of available licenses you have will be displayed at the top of the screen.
To "deactivate" a user, simply set their license type to "No". A popup message will appear to confirm the adjustment:
To fully delete a user and prevent them from using Chili Piper, please consider also revoking their calendar and CRM access.