Installing the Intercom App

The Chili Piper app makes it easy to schedule meetings with your prospects and customers, right from your Intercom Inbox. Plus, Chili Piper’s advanced routing and scheduling ensures that meetings are routed to the right teams and fairly distributed across team members — giving your prospects and customers a seamless experience. 

With the app, you can route meetings via round robin or based on any combination of filters, like existing account ownership or territories, so you don’t have to waste time referencing sales spreadsheets or searching in Salesforce. Once a meeting is booked, the app automatically sends a calendar invite and meeting reminders, and logs the details of the meeting in Intercom and Salesforce. 

To use the Chili Piper App within Intercom, you must have the following:

• An Active Intercom Subscription
  • Learn more about Intercom here
• An Active Chili Piper Subscription
  • If you are not already a Chili Piper customer, chat us on our website, schedule a demo, or send us a message at support@chilipiper.com to learn how to get set up 

To Install the Chili Piper App to your Intercom account, follow the steps below:

1. Login to Chili Piper 
2. Navigate to your Master Integration Menu from the Admin Center
3. Click "Connect" next under the Intercom section
4. Pick your Intercom Workspace to integrate with
   1. Note: You can install Chili Piper to 1 or many Intercom workspaces
5. Click Authorize
6. Check in your Chili Piper integrations that your Intercom was successfully connected

Note that you must be a Chili Piper Master Admin to install the integration to your Intercom account.