How to get in touch with the Chili Piper team

Here at Chili Piper, our team is dedicated to our customer's success. Every one of our accounts is taken care of by two team members - an Account Manager and a Customer Success Manager. We also have a stellar Product team to assist the Customer Success department with our customer's higher level needs. 

There are a number of ways to get in contact with your CSM and the rest of the Chili Piper team.

*Reaching out to support@chilipiper.com or scheduling a meeting with your Account Manager/Customer Success Manager are the most effective ways in which to get in contact with our team.

Email

In-app, next to "Schedule Call," there is an option to contact us which will open an email to support@chilipiper.com 

Feel free to email us or to reach out to your Account Manager/Customer Success Manager at any time for anything that we can do to help out!

In-App Scheduling (For Admins)

At the bottom navigation bar in-app, when logged in as a user with admin permissions, there is an option to "Schedule Call."

Upon pressing the button, a popup will show with the different options available to get in contact with your Customer Success Manager.

*Being able to request a real-time phone or video call is dependent on the Customer Success Manager being available at that time.

In-App Chat 

In-app, we also have a chat that you can use to contact the Customer Success team. 

After opening the chat widget, you can start a conversation with one of the members of our CS team.