Advanced queues setup - Example

At Happy Inc., the org chart looks like this (6 appointment setters, 6 account executives)

The Chili Piper admin configures 10 queues for his team 

Queues Grouping

Queues are grouped under the following categories: 

• If an inbound prospect is net new AND they qualify and they click the time slot to book a meeting then assign to account executives as follows: 
  • US Enterprise Sales: US Accounts with employee size > 500 
  • US Small Business - Sales:  US accounts with employee size <=500
  • Non US - Enterprise - Sales: Accounts outside US with employee size >500
  • Non US- Small Business - Sales:  Accounts outside US with employee size <=500

• If an inbound prospect is net new AND they qualify and don't book a meeting directly through the Concierge Inbound Router (either because they never get around to clicking a time or they close the calendar popup) then assign to the SDR team as follows:
  • US Enterprise Sales Development: US Accounts with employee size > 500 
  • US Small Business - Sales Development:  US accounts with employee size <=500
  • Non US - Enterprise - Sales Development: Accounts outside US with employee size >500
  • Non US- Small Business - Sales Development:  Accounts outside US with employee size <=500

• If an inbound prospect is already in Salesforce and is worked on by a sales development representative:
  • Assigned Leads - Existing leads in Salesforce with an Account Owner

• If an inbound prospect is already in Salesforce and is worked on by a sales representative:
  
  • Assigned Accounts - Existing accounts in Salesforce with an Account Owner 

Rules Examples

Here are examples of rules for the queues above 

US Enterprise Sales

Non US- Small Business - Sales Development 

Assigned Accounts

Assigned Leads

Other settings

Meeting types:  for sales development queues, the discovery template, for sales team, the demo template from these examples here