This is for creating a client facing endpoint which, when executed, would run the cancel meeting flow.
The public cancel URL with the following structure:
https://subdomain.chilipiper.com/book/cancel/{Event.Id}
Where the {Event.Id} at the end would accept:
- CP Event ID
- SFDC Event ID
You can configure your Meeting Templates and reminders to contain:
{!Meeting.CancelURL}
Both internal team members as well as external users with this URL will be able to cancel the meeting.
Behavior
When the cancel URL is clicked for a meeting, the expected behavior is the following:
- The prospect/customer will see a screen asking them to confirm the cancelation or reschedule with the date and time of the meeting that was originally booked.
- Upon confirming the cancelation, the following will happen:
- The User who clicked on the confirm button will see a confirmation message.
- The Meeting and any associated meeting buffers will be deleted from the Calendar.
- The Assignee will receive an email notification that the meeting has been canceled.
- If using webhooks during the original booking, a webhook will be sent with actionType = ‘prospect_cancel’ and CP Event ID to let your system know the meeting was canceled.
- If you are embedding the URL within a page, Chili Piper adds a new message to the browser `prospect_cancel` that will send once the cancelation is confirmed, allowing you to perform actions such as redirecting away from the page.
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