Here are some terms used across the site and application:
Booker: the user who books the meeting
Assignee: the user whom the meeting is assigned to.
Prospect: The external guest who the meeting is being scheduled with
In regards to assets and objects within the application:
Queue / Meeting Queue: A group of assignees that are being assigned meetings according to a set of rules (e.g round robin, assign based on ownership, territory or all the above combined). Can be used with either Concierge or Handoff routers. For more info, read here.
Inbound Router or
Concierge: A group of queues that are evaluated and routed to based on values submitted thru a form and pre-existing data in Salesforce. For setup info, read here.
Handoff Router: A router used specifically for live transfers of a prospect between assignees (added to queues). Eg: Passing a prospect from one assignee to another while on the phone.
Meeting Template or
Meeting Type: Preset calendar invites which automatically imports prospect, booker, assignee, and conference information. For info on creating/editing meeting types, see this article.
Reminders: Pre-Meeting Reminders that are related to Meeting Types or Meeting templates. (Email & SMS). More info here.
Personal Booking Link: unique URL each calendar license/user holds, usually in the format of: https://yourorganization.chilipiper.com/book/me/firstname-lastname.
More info about booking links can be found here.
Queue Booking Link: unique URL for a specific Queue, usually in the format of: https://yourorganization.chilipiper.com/book/queue-name.
For information on creating and utilizing smart booking links for a queue, read here.
In regards to User Permissions:
Standard User: An end-user who has access to his/her own personal settings but cannot access the Admin portal.
Workspace Admin: A user who has permissions to make edits to queues, users, meeting templates, reminder templates, and Routers, but does not have access to Global Integrations and cannot edit forms or access other global settings.
Master Admin: A user who has permissions full permissions to all workspaces, global integrations, and global settings.