When an employee is offboarded or leaves your company, you will want to disable their Salesforce user as a best practice. But the user's Chili Piper license will not automatically be removed. To make space for other users to consume their license, you can use the instructions below to automatically:
- Remove a User from All Queues
- Remove a User for All Workspaces
- Disable a user's Chili Piper Personal Booking Link
- Disable the user's Chili Piper License
Note: Super Admin User Permissions Required
1. Navigate to API References from the Admin Center.
2. Under the " User" section, expand the GET /users/find option
3. Click " Try it out" on the right and search for the User you want to remove, using that user's Email Address OR SalesforceId, and click "Execute"
4. Locate the User's ID and Copy it to your Clipboard
Steps 1-4 Below
5. Under the " User" section, expand the DELETE /users/{userId} option
6. Click " Try it out" on the right, paste the user's ID, and click "Execute"
Steps 5 & 6 below
Result: The user will be removed from all queues, disabled in all workspaces, and their booking link will be deactivated. If someone attempts to open that user's personal link, they will receive a message, "This page is not available".
