By default, the app suggests the next User as the User with the fewest number of meetings to date based on the rules you set up.
Flexible Round Robin
If the queue is flexible, the User can "skip" the suggested User (the User with a star by their name) and manually select other users in the queue to book a meeting.
In this example - Nate was suggested, as indicated by the star, as the next Assignee, but other Assignees could be chosen.
This setting is helpful when you want to allow your users to make other selections. This is what the setting looks like in the queue settings:
Strict Round Robin
In the case of a strict round-robin:
The User can't select other users. They can only select the next User in line to receive a meeting. If the prospect wants to book a time that's unavailable for the next User in line, they have the option to select
Availability for all
In this example, Ashley cannot be skipped. Still, the booker can choose "Show availability for all" to show the aggregated availability and blindly pick a time for a different rep.
Strict setting's impact on booked meetings
Strict Round Robin does not impact meetings created through a web form or a booking link. In those cases, Chili Piper will still round-robin to the next available rep and will not limit the booking to only the rep next up in the queue. Strict round robin specifically affects a Booker's ability to select others manually within Instant Booker.
In these cases where a prospect books with another available rep, that rep is considered "skipped" in reporting as well.