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Language Settings

Serban
  • Updated

The Chili Piper prospect-facing online booking calendar is available in 31 different locales or languages. This means that your customers and prospects worldwide can schedule within their language, assuming you have their locale enabled. 

Default Language Settings 

By default, the Chili Piper calendar will be presented in English until you or your Chili Piper admin has enabled specific locales within the admin settings.

 

Enabling Different Languages

You can find these settings under Workspace Settings > Language Settings

Note: Super admin permissions are required. 

 

 

Here, you should see a list of the different languages you can enable the Chili Piper calendar to be rendered in. 

Simply checking the box for a particular language will enable Chili Piper to render the calendar in that specific language in certain situations. 

 

How does Chili Piper know which language to render the calendar in?

The Chili Piper calendar system can render the prospect-facing online calendar in different languages in 1 of 3 ways:

  1. By detecting the end user's browser's preferred language and presenting Chili Piper in that language. 
    • This will be the easiest and most common method of localizing the Chili Piper online calendar. You only need to enable the admin setting for respective languages, and Chili Piper will automatically take care of the rest for you. 

  2. By appending the locale= parameter to the end of a Chili Piper online booking URL. 
    • This method will override the end-users preferred language setting and force Chili Piper to load in a particular language. It would be helpful if you would like to test how Chili Piper is presented in other languages.
    • Example URL format for Spanish: https://salesfloat.chilipiper.com/book/bookerav?locale=es_ES 

  3. By appending the locale= parameter on your Chili Piper's JS Snippet.
    • This method is helpful if you'd like to force the Chili Piper's calendar to be displayed in a pre-defined language. For example, if you have a version of your website only for Portuguese-speaking visitors and only want to show the Portuguese version of Chili Piper to prospects for that particular page/site, then the below example would allow you to do this.
    • Below, you'll find one example of a JS Snippet with the locale= parameter appended, but it's only an example, so please check with your CSM/Support if you'd like some help to cover this use case in your implementation. You can also see more details about this parameter in this article
      ChiliPiper.submit("domain-name", "router-name", {
           locale: "pt_BR"
        });
  4. Bypassing the locale: parameter as an option into the REST API submission to Chili Piper.
    • This method will override the end-users preferred language setting from their browser and force Chili Piper to load in a particular language. 
    • This is for advanced customers. Please contact your Relationship Manager or Customer Success Manager for more information about the Chili Piper REST API.

Supported Languages:

Please see here for a list of supported languages and their respective values for the locale parameters. 

Non-Supported Languages:

Chili Piper will default to English if a country/language is not supported. Chili Piper will publish the list of supported languages on its support site, updated from time to time as new languages are added.

 

 

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