Due to recent updates to Chili Piper's marketing.js script, you may encounter an issue when trying to load a Chili Piper form on a WordPress-hosted site. This is most likely a caching issue and is easy to recognize and fix.
1.) How to test if you're having a caching issue on your WordPress site
- Navigate to the landing page on your site where your Chili Piper form "lives"
- Add a query string parameter to the end of the landing page URL and reload
- For example: https://www.yourdomain.com/demo-form?v=123123123
This will force WordPress to load a fresh, uncached copy of the page. If Chili Piper loads as expected after adding a parameter, you know that this is a cache-related issue.
Once you've identified that you're experiencing a caching issue, you can move to the following steps below. If this issue is unrelated to caching, you can reach out to your Chili Piper Customer Success Manager or Chili Piper Support.
2.) Clear your browser cache
Depending on your browser, see articles for some of the most common browsers below:
3.) Clear your website cache in WordPress via caching plug-in
Clearing your website cache is relatively easy and can be done by a website admin via your WordPress hosting provider's built-in caching tool or a caching plugin for WordPress. For built-in options, please refer to your hosting provider's knowledge documentation. Otherwise, see the links below on how to clear your website cache using some of the most popular plugins for WordPress.