In this topic, we would like to hear your tips to ensure a fair Round-Robin distribution among queue assignees!
While configuring a new Round-Robin algorithm queue within Chili Piper, most admins have the idea of seeing a 100% fair distribution among the active assignees of that queue (A, B, C, A, B, C, and so on)
Chili Piper will do its best to ensure the distribution mentioned above, however, some factors like availability or even a disconnected calendar integration may impact this, and Admins may see an assignee "getting skipped", even though they're the next in line to receive the next meeting.
While using Concierge, Chili Piper's idea is to provide more flexibility for prospects and avoid a scenario where they'll possibly give up on booking a meeting because they haven't found a slot to accommodate them. It's also important to mention that the "Strict Round-Robin" checkbox listed while configuring a meeting only applies to Instant Booker.
To ensure a fair distribution, we always recommend making sure that the assignee's working hours and timezone are accurate, their calendar integration is set, and their calendar has enough time to accommodate new meetings - marking some personal or non-work-related tasks, if possible, as Free can help with that.
The steps above should ensure that Chili Piper will correctly identify an assignee's working hours, timezone and that they have availability as much as possible to receive a new meeting when they're the next in line.
Oh, it's also important to mention that an assignee will still be the priority until they have the same Current Level as the others in the queue, even though they were skipped at some point.
We also would like to hear your tips to ensure a fair distribution! Any thoughts?
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