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Email notifications sent to the wrong SDR

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1 comment

  • Jorge Ferreira Filho
    • Chili Piper Team

    Hey, Jean-Marie!

    Hope this message finds you well!

    These notifications are currently received by the queue's Default Booker, and at the moment, we don't have a setting to toggle them off.

    Our recommendation would be to create a rule in Gmail to auto-forward such e-mails to a different folder or consider using a different Default Booker. We have customers that use "non-human" users (like "Chili Piper Integration", for example) as the Default Booker to avoid a similar scenario - if this user has a valid CRM and calendar connection, that should do it too.

    We have some upcoming and exciting features coming this year, and I believe that this matter should be addressed with those, but you can also vote and comment on this feature request to provide more visibility to our Product Team.

    Wish you a great day ahead! 

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