Queues

• Introduction to Queues
• Queue Setup Checklist
• Creating a Queue for Concierge
• Managing Multiple Meeting Types Within a Queue
• Routing Rules for Concierge
• Queues Operators
• Routing Leads Based on Ownership
• Routing Leads to the Existing Lead Owner
• Lead Routing Based on Region
• Routing Leads with Advanced Round Robin
• Matching to Existing Account Records in Salesforce
• Managing Round Robin Queue Settings
• Understanding the Role of the Default Booker
• Managing Invitation Settings for The Booker
• Rescheduling a Meeting Back into a Queue
• Creating Group Meetings
• Enabling Hot Handoffs