The Distribution Reporting in Distro is the perfect way to find out how your Routers are distributing your records and understand if any adjustments are required.
We will cover a brief explanation of this section and how you can access and read the data related to each one of your Routers.
1 - To access the Distribution Reporting, in Chili Piper, click on "Distribution Reporting" on the left navigation panel.
2 - You will then be presented with a list of all your CRM Routers being used in Distro with the object used in each trigger and the number of routes associated with it.
3 - Select the router you want to review the distribution for and click "View."
An overview of all rules associated with this router will be displayed. You should be able to see the Team associated with the rule and the timestamp of the last distribution associated with it.
4 - Select the desired Flow Route and click "View".
5 - On this view, you will be able to check who is next on the distribution, the current level, and the number of records distributed to each member of the team.
You can also click on "Adjust Distribution" to edit the Credit / Skip metric and the weight associated with your reps.
Credit / Skip - To credit a record to a user, use a negative number (Ex: -1). To skip a user in a distribution use a positive number (Ex: +1).
Weight - You can edit the weight associated with each rep. Click here to find more details about how Weighting works.
6 - Don't forget to click on "Publish" to apply the updates to the distribution.