Setting up your Gong Integration in Demand Conversion Platform

Gong is a popular video intelligence platform that allows customers to record their video meetings. With Chili Piper's Gong integration, you can enable customers to select a Gong consent link as the location for a Meeting.

The core benefit to this integration is that it allows Chili Piper customers requiring recording consent due to GDPR compliance to book video meetings without having to coordinate consent separately.

Table of Contents

• Recording Consent Setup in Gong
• Integrating Gong in Chili Piper
  • Disconnect
• Updating Meeting Templates and Reminders
• Gong and Zoom
• What happens if a meeting is canceled, rescheduled, or reassigned?

Recording Consent Setup in Gong

You will first need to enable Recording consent within Gong before enabling this feature within Chili Piper.

To do this, log in to Gong as an admin and browse your Organization Settings. 

The "Recording consent" option is under the "Data Capture" section:

From there, you will want to completely configure how you want Gong Consent set up, including the conference provider, whether the links are dynamic, and any custom logos or text you want to appear on the consent page:

Once this is all configured, you should see the connected status on the Recording consent page:

Integrating Gong in Chili Piper

1. Head over to the Admin Center Integrations page
   
   
   
2. Click the Connect button on the Gong app:
   
   
   
3. You will be prompted to log in to Gong and accept the permission scope:
   
   
4. The users' list will automatically refresh periodically, but you also can click the "Manage Users Mapping" to check your current users and ensure they are mapped to the correct Gong account.
   
   This mapping should be automatic from Chili Piper's side if we identify users with the same e-mail in Gong as in Chili Piper, but we recommend double-checking it, as sometimes users may have different emails between each platform, for example.
   
   The correct mapping needs to be in place for the integration to work properly.
   

Something important to mention is that users do not need to establish their personal Gong integration in Fire as they were used to do in Legacy, as users are automatically mapped once the integration is completed from an org's level.

Disconnect

If you need to disconnect, once connected, you will see a "Disconnect" button within Gong's integration in the Admin Center Integrations page

Updating Meeting Templates and Reminders

Now that you've successfully integrated your Gong account, you can update your Team's Meeting Types and Reminders to include Gong links if you would like to!

Meeting Types

Gong should be an available option within your Meeting Types' Location field, as shown below:

If you would like to replicate the link in your Meeting Type's description, you can use the CP.Meeting.Location dynamic tag to collect the value on the Location field, and replicate it over there:

Reminders

Similar to Meeting Types, you would need to use the CP.Meeting.Location dynamic tag to collect the value on the Location field and replicate it on your Reminder's body.

Gong and Zoom

To connect Gong to your Zoom account successfully, you need to be a Zoom admin. Note: The integration will disconnect if the person who sets up the integration ceases to be a Zoom admin later.

1. In your company settings page (in Gong), click Web Conferencing.

2. In the Zoom row, click Settings.

3. Click Connect.

4. Follow the instructions: sign in to your Zoom account, and authorize access to Zoom. Note: You must be the Zoom administrator for your company to connect Gong to Zoom. Only one Zoom account per company is supported. When you connect to Zoom, we install a Gong for Zoom app instance in your Zoom account, and ask for the following permissions:

   • View and manage all user meetings
   • View and manage all user recordings
   • View all users' Zoom Rooms information
   • View and manage all users

To see how to Enable Native Zoom Recording, here is the Gong article with all the steps to set it up.

What happens if a meeting is canceled, rescheduled, or reassigned?

If a meeting is canceled, rescheduled, or reassigned, Chili Piper will update the Gong meeting directly to keep your meetings in line.