Language Settings in Branding & Language

The Chili Piper prospect-facing online booking calendar is available in 31 different locales or languages. This means that your customers and prospects worldwide can schedule within their language!

By default, the Chili Piper calendar is presented in English until you or your Chili Piper admin have enabled specific locales within the admin settings at the Org and/or Workspace level.

Table of Contents

• Enabling Different Languages
  • Which Languages Are Supported?
• Copy and Translations
• How does Chili Piper know which language to use to render the calendar?
• Where do Prospects see their language?

Enabling Different Languages

These settings are available to Admins in the Branding & Language -> Languages & Copy menu at the Org and Workspace levels.

Here, you should see a list of the different languages in which you can enable the Chili Piper calendar to be rendered. 

Simply checking the box for a particular language will enable Chili Piper to render the calendar in that specific language in certain situations. 

Admin Center (Org-level) View

In the Admin Center, click the Branding & Language option in the left-hand menu and then Languages & Copy at the header.

This view has a Lock switch, which means when toggled on, the selected languages at this level apply to all Workspaces and cannot be changed within a Workspace.

Workspace-level View

Selected languages at this level only apply to this workspace and do not reflect in other workspace(s). If disabled, it means one of your org's Admins locked the settings in the Admin Center, as explained in the section above.

Which Languages Are Supported?

Below is a list of the supported languages and their locale parameter values:

• English - en_US
• English (British) - en_GB
• German - de_DE
• Danish - da_DK
• Russian - ru_RU
• Arabic - ar_AR
• Italian - it_IT
• French (Canadian) - fr_CA
• French - fr_FR
• Spanish (Latin America) - es_LA
• Spanish - es_ES
• Portuguese (Brazilian) - pt_BR
• Portuguese - pt_PT
• Japanese - ja_JP
• Korean - ko_KR
• Dutch - nl_NL
• Norwegian - nb_NO
• Chinese (Simplified) - zh_CN
• Chinese (Traditional) - zh_TW
• Chinese (Hong Kong) - zh_HK
• Indonesian - id_ID
• Thai - th_TH
• Vietnamese - vi_VN
• Polish - pl_PL
• Romanian - ro_RO
• Czech - cs_CZ
• Hebrew - he_IL
• Greek - el_GR
• Turkish - tr_TR
• Hungarian - hu_HU   
• Swedish - sv_SE

Copy and Translations

Admins can set copy and translations for calendar and confirmation screens at the Org and Workspace levels. The languages selected in the section above are available for copy and translations. 

If the "Lock" switch is disabled then any copy is modified in the workspace-level overrides the org-level.

The Headers & Button Copy section of the screen allows an admin to set the translation for the top header of the Calendar screen, Guest Form, Confirmation screen, Contact Options (Concierge Live), and Chat Calendar, for each language selected in the org or workspace setting by selecting it in the Preview Language field

By selecting the "Preview Language" dropdown, the list of languages selected in the section above are available for selection and you can preview how the translations will look like in the selected language. In the example below, we selected "Spanish" and the preview is "Calendar screen". 

Admin can preview each of these pages by selecting it from the dropdown. 

How does Chili Piper know which language to use to render the calendar?

The Chili Piper calendar system can render the prospect-facing online calendar in different languages in one of three ways:

1. By detecting the end user's browser's preferred language and presenting Chili Piper in that language. This will be the easiest and most common method of localizing the Chili Piper online calendar. Chili Piper identifies the prospect's browser preferred language and applies it to its Form, Confirmation Modal, and Scheduling Modal.
   
   
2. By appending the locale= parameter to the end of a Chili Piper online booking URL. 
   • This method will override the end-users preferred language setting and force Chili Piper to load in a particular language. It would be helpful if you could test how Chili Piper is presented in other languages.
   • Example URL format for Spanish: https://randomdomain.chilipiper.io/concierge-router/link/test?locale=es_ES
     
     
3. By appending the locale= parameter on your Chili Piper's Concierge JS Snippet.
   • This method is helpful if you'd like to force the Chili Piper's calendar to be displayed in a pre-defined language. For example, if you have a version of your website only for Portuguese-speaking visitors and only want to show the Portuguese version of Chili Piper to prospects for that particular page/site, then the example below would allow you to do this.
     
     
   • You can also see more details about this parameter in this article

Ensure to also configure the Field Label and Error Message for your Data Fields, so prospects using different languages will have the expected messaging seen in their browsers while booking a meeting with you. Check our Data Fields article to learn how!

Where do Prospects see their language?

If prospects start a booking flow using one of the methods shared in the previous section, they should see their language in the Form's Submit button, Confirmation Modal, and Scheduling Modal.

The Form field names are not translated at the moment because they can be manually customized by one of your Admins.

Here's one example of the prospect view in Japanese (ja_JP):