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Company-level Calendar Integration

Jorge Ferreira Filho
  • Updated

Who can use this feature?

Available on All Products
Available to Only Admins
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In this document, we will discuss the company-level calendar integration for Demand Conversion Platform users, detailing their requirements, benefits, and what to expect from this integration.

Table of Contents

Which Benefits can I take from this integration?

When the calendar is integrated at the tenant level, it allows Chili Piper to read the free/busy status of any users that the tenant-level integration user has access to. It's important to mention that reading the free/busy status of events does not include any additional details related to the event (for example: event title, guest list, location, etc.)

While most organizations allow for free/busy access to internal employee's calendars, there are always exceptions to the rule. Due to this, we still recommend all end-users connect to their calendars to ensure 100% availability accuracy.

Requirements

Within Chili Piper itself, the calendar integration user does not need to be a licensed Chili Piper user.

We recommend checking the articles below to ensure your org gives the Chili Piper app the required permissions, and the calendar integration user (and other users) will be able to establish their connection. The permission scopes below will need to be set by a GSuite or Microsoft instance admin user.

Last but not least, another important part is ensuring the calendar integration user has access to other users' calendars, so we would also recommend checking the documentation below from Google and Microsoft if you don't have visibility to others' calendars, especially if they are from the same org, but use a different domain:

Connection Status and Next Steps

Before covering the connection status, it's also important to mention that 

This connection can have 3 states:

  • Connected
  • In Trouble (connected, but there is an issue)
  • Disconnected

A banner will appear should the calendar connection become "In trouble" or "Disconnected" at any time:

If you notice the connection status is In Trouble, we recommend reconnecting or disconnecting/connecting it back. If it's Disconnected, we recommend connecting.

After connecting it back, you should be good to go if the "Connected" status is displayed like the screenshot below:

 

 

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