Although this is not a very frequent scenario, at some point, you may notice the API calls in Salesforce increased and that they are reaching their daily limit.
This article will help you understand if these calls are coming from Chili Piper or any other source, helping you to better identify them and act accordingly.
Here are some steps so you can see all the API requests in your organization:
- Switch to Salesforce's Classic view. It must be in Classic view since Lightning does not have this feature. Click here for more details on how to switch between Lightning and Classic.
- After switching to Classic, click Setup in the top-right:
- Then, scroll down on the page and click on the System Overview link on the left navigation bar. You can also use the search bar at the top-left to facilitate your search.
This opens a view of the daily API requests:
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If you need more details about the usage, click on the Reports section on the top navigation bar:
- Then, select "Administrative Reports" on the left navigation tab:
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And open the "API Usage Last 7 Days" report.
This report contains details of the API usage information and the users related to the calls. Also, once you create the report in Classic, you can swap it back to Lightning if you want, as it will be transferred over.
- We log the clientId as Chili Piper/Calendar Round Robin. That said, if you want to filter only Chili Piper-related API calls, you can do a filter like this:
The filter should return all the API calls Chili Piper made during the selected time frame, giving you a better idea if the API calls are coming from Chili Piper or a different source.
