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Chili Piper Skills (AI recipes)

Deyves Senger
  • Updated

Who can use this feature?

Available on All Products or Routing & Scheduling
Available to Only Admins
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What are Chili Piper Skills?

Skills are ready-to-use AI recipes for Chili Piper. Each one teaches your AI assistant — Claude or ChatGPT — how to do a single Chili Piper task correctly: which data to pull, in what order, and how to turn it into an answer you can act on. Instead of explaining how Chili Piper routing works every time, you point the AI at a Skill and ask.

They cover the work RevOps and admins do every week:

  • Diagnose a meeting — why a lead got the rep they did, and what went wrong.
  • Audit routing — find coverage gaps and stale rules across your routers.
  • Analyze no-shows — spot patterns by trigger, route, rep, or workspace.
  • Onboard & offboard reps — copy a user's setup to a new hire, or safely remove someone who's leaving.
  • …and more (the full list is below).

The connection

The MCP

The door into your Chili Piper account. Set it up once.

The recipes

Skills

The vetted playbook for using that door well.

Skills are first-party and maintained by Chili Piper, and they live in the open-source repository github.com/Chili-Piper/mcp-assets.

Your data stays yours. Skills are instructions only — they contain zero customer data. They run against your Chili Piper account, live, using your own credentials. Nothing is copied anywhere.

Before you begin

Skills run on top of the Chili Piper MCP, so you need that connected first.

  1. Connect the Chili Piper MCP. Follow How do I connect Chili Piper via MCP? You can connect with an API key or with OAuth (browser login).
  2. Have a paid Chili Piper account. An Admin is required to generate an API key or to complete the OAuth login. (An Admin can generate a key and hand it to a non-admin, who can then use it.)
  3. Pick a client that supports Skills — Claude Desktop, claude.ai, Claude Code, or ChatGPT.

That's it. Once the MCP is connected, installing a Skill takes a minute.

What's available

There are 12 Skills today, each with a matching ChatGPT GPT version. Every Skill carries a maturity level — verified (run end-to-end against a real account), tested (reviewed against the live API), or draft.

Analytics & diagnostics read-only

These only read your data — they never change anything.

Skill What it does
meeting-inspector Deep-dives a single meeting — booking trigger, routing path, rep assignment, and outcome — and flags anomalies.
no-show-analyzer Analyzes no-show patterns by trigger, route, rep, or workspace.
routing-audit Audits all Concierge routers for coverage gaps and stale rules.
availability-inspector Diagnoses why a rep or team shows no available slots.
concierge-debugger Traces why a specific lead didn't book after submitting a form.
distro-debugger Explains why a CRM record was (or wasn't) routed through a distribution, rule stage by rule stage, and recommends a fix.
distribution-analysis Breaks down a round-robin distribution — meeting counts by rep, imbalance vs. weights, day-of-week skew, cancellations.
org-meeting Org-wide (or single-tenant) meeting volume and health snapshot.

User & org operations

Skill What it does
user-details Full profile for any Chili Piper user. read-only
user-meetings Rep-level meeting volume and health metrics. read-only
user-copy Copies a user's workspace/team memberships (and, optionally, licenses) to another user. writes
user-offboarding Safely removes a departing rep, with an audit trail. writes

The two write Skills (user-copy, user-offboarding) change Chili Piper data. Both default to a dry run and require your explicit confirmation before anything is written.

The full index, with each Skill's current maturity level, is in the repo: skills/README.md. The ChatGPT equivalents are in gpts/README.md.

How to install

Pick the surface you work in. Options A–C install the whole set (every Skill + the Chili Piper MCP config) and keep it updated.

A.Claude Desktop or claude.ai — easiest, no terminal

  1. Open Customize → Plugins (or Connectors), click ＋ next to Personal plugins → Create plugin → Add marketplace.
  2. Paste https://github.com/Chili-Piper/mcp-assets and click Sync.
  3. Go to Directory → Plugins (the Personal tab), open the mcp-assets marketplace, and click ＋ on Chili Piper Skills to install.

B.Claude Code (CLI)

/plugin marketplace add https://github.com/Chili-Piper/mcp-assets
/plugin install chili-piper-skills@chili-piper-skills

Both the marketplace and the plugin are named chili-piper-skills. Hit a git@github.com: Permission denied SSH error? No key is needed for this public repo — run git config --global url."https://github.com/".insteadOf "git@github.com:" and retry.

C.Just one Skill (single .zip)

Want only one Skill — or to push a single Skill as an Organization skill? Download it from the latest release and upload it via Customize → Skills → ＋.

D.ChatGPT (Custom GPT)

Each Skill has a ChatGPT equivalent. Deploy the matching Custom GPT following gpts/README.md — paste the GPT instructions, import its Actions schema, and add your Chili Piper API key as a Bearer token.

Deploy for your whole team

An admin can roll the Skills out to an entire org so everyone gets the same vetted set. In Claude Desktop / claude.ai, add the marketplace under Organization plugins instead of Personal — it then appears for everyone under Directory → Your organization. For Claude Code and managed/enterprise rollout, see docs/org-deployment.md.

How to run a Skill

Once installed, just describe what you want — the assistant loads the matching Skill automatically:

"Why did this lead get routed to the wrong rep?"

"Analyze no-shows in the APAC Sales workspace for the last 30 days."

Most Skills also have a slash command in Claude Code. Type / to browse them:

Command Skill
/inspect-meeting guest@example.com meeting-inspector
/audit-routing "APAC Sales" routing-audit
/check-availability availability-inspector
/debug-concierge concierge-debugger
/analyze-distribution distribution-analysis
/analyze-no-shows no-show-analyzer
/org-meeting-report org-meeting
/user-details user-details
/user-meetings user-meetings
/copy-user user-copy
/offboard-user user-offboarding

distro-debugger has no slash command yet — run it by describing the problem in natural language. /copy-user and /offboard-user write to Chili Piper, so both default to a dry run and confirm before applying.

How it works

Skills use progressive disclosure — the same convention behind Anthropic's Agent Skills. The assistant loads only the slice of a Skill the current step needs, rather than the whole thing at once. That keeps it fast and token-efficient, and it means every step the AI takes is inspectable: you can see exactly which instructions it loaded and which data it pulled. There's no hidden model and no black box.

Data & security

  • Zero customer data lives in the Skills — they are pure instructions.
  • Your data stays in your Chili Piper account and is read live via the MCP, using credentials you control.
  • Read-only vs. write is explicit: 10 of the 12 Skills only read. The 2 that write (user-copy, user-offboarding) default to a dry run and require confirmation.
  • API keys are scoped. Give a key only the permissions a recipe needs — e.g. a read-only key for analytics. See the MCP setup guide for scopes.

Staying up to date

Chili Piper actively improves these Skills and adds new ones.

  • Plugin installs update from the marketplace automatically (in Claude Code, run /plugin update chili-piper-skills@chili-piper-skills).
  • Single-skill .zip installs — re-download from the latest release.
  • Watch the repo (Watch → Custom → Releases) to be notified of every update. Every release is logged in the changelog.

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