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What are Chili Piper credits

Dilan Dresch
  • Updated

Who can use this feature?

Available on All Products or Routing & Scheduling
Available to Only Admins
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Chili Piper credits are the currency used to run AI features and enrichment services. Features like Spam Checker, Meeting Prep, and Concierge Enrichment deduct credits from your account balance when they run.

Note: Credits are available on all Chili Piper plans with AI or enrichment features. All users can view credit information, but only Account Admins can purchase top-up credits or manage billing.

Table of contents

Your credit balance

Your account has a credit balance made up of up to two pools, consumed in this order:

  1. Platform Included Credits: Credits allocated as part of your Chili Piper plan tier. These refresh each billing cycle.
  2. Purchased Top-Up Credits: Credits you buy in bundles from the Billing Center. These are consumed after your included credits and remain on your account as long as your contract is active.

Warning: Platform Included Credits refresh each billing cycle and do not roll over. Purchased Top-Up Credits are separate and remain on your account as long as your contract is active.

What uses credits

The following features can consume credits when they run:

Feature Credit type
Spam Checker Fixed: same cost each run
Enrichment nodes Fixed: same cost each run
Meeting Prep Variable: cost depends on execution
Email Agent Variable: cost depends on execution

Note: Fixed-rate features deduct the same number of credits every time they run. Variable-rate features deduct credits based on the work performed during the run.

How credits are calculated

For variable-rate features like Meeting Prep and Email Agent, the credit cost is estimated upfront and reconciled after the run completes. You will never be charged more than the actual cost of the execution.

If an execution fails, no credits are deducted. Credits are only consumed on successful executions.

Tip: If you’re troubleshooting unexpected credit usage, check the usage history (by feature and time period) in the admin panel to confirm which steps ran successfully.

Running out of credits

When your balance reaches zero, Chili Piper does not hard-stop your flows immediately:

  • Any execution already in progress will finish.
  • New executions are evaluated against your balance. If credits are insufficient, the individual AI or enrichment step is skipped and the rest of your flow continues normally.
  • Overages are tracked but not billed. If your balance goes below zero, usage is tracked but you are not charged for it.

Note: You will receive notifications well before reaching zero so you can top up proactively. For details on how individual features behave when credits run out, refer to the product-specific documentation for each feature.

Viewing your balance

Your current credit balance is visible in real time from the Chili Piper admin panel. You can also view a usage history showing credits consumed by feature and time period.

View your credit balance and usage history

  1. In Chili Piper, open the Admin Panel.
  2. Navigate to the Credits or Usage area (depending on your workspace configuration).
  3. Review your current balance and the usage history breakdown by feature and time period.

Note: All users can view credit information, but only Account Admins can purchase top-up credits or manage billing.

Purchasing top-up credits

Account Admins can purchase additional credits in predefined bundles directly from the Billing Center. Top-up credits are added to your balance immediately and remain on your account as long as your contract is active.

Purchase top-up credits (Account Admin)

  1. Go to the Billing Center.
  2. Select the top-up credits option.
  3. Choose a bundle.
  4. Complete the purchase.
  5. Confirm your updated credit balance in the admin panel.

Warning: Only Account Admins can purchase top-up credits or manage billing.

Notifications

Chili Piper notifies Account Admins via in-app banner and email when:

  • Your credit balance is running low.
  • Your credit balance has reached zero.

Frequently asked questions

Do purchased top-up credits expire?

No. Top-up credits remain on your account as long as your contract with Chili Piper is active.

What happens if a feature fails mid-execution?

If an execution fails, no credits are deducted. Credits are only consumed on successful executions.

Can non-admin users purchase credits?

No. Only Account Admins can purchase top-up credits or manage billing.

Can I see which features are using the most credits?

Yes. The usage history in the admin panel breaks down credit consumption by feature and time period.

What happens to unused Platform Included Credits at the end of a billing cycle?

Platform Included Credits refresh each billing cycle and do not roll over. Purchased Top-Up Credits are separate and remain on your account.

Limitations

  • Only Account Admins can purchase top-up credits or manage billing.
  • Platform Included Credits do not roll over between billing cycles.
  • Credits are not refunded for skipped executions when balance is insufficient.

Note: Internal publishing checklist items (to be added before publishing): Platform Included Credit amounts per plan tier, top-up bundle sizes/prices, and credit cost per action for each feature.

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