Did you hear? Chili Piper has Chat! That means you can consolidate all your Routing and Scheduling into one place. AKA… no more updating your routing rules 3 times in 3 different tools.
Keep reading for more details 👇
WAIT WHAT? CHILI PIPER HAS CHAT?
We sure do!
Now you can…
Route conversations to live chat
Book meetings from chat
Create automated conversations
…all with Chili Piper 🌶️
Finally a Chat product that fully integrates with existing Chili Piper routing, scheduling, and reporting capabilities.
Join Liz, our Chat Product Manager, for a live webinar where we’ll dive deep into Chat.
Liz will show you how to:
- Route conversations to live chat
- Book meetings from Chat
- Set up Lead-to-Account Matching
- Create reusable assets
- And more
We won’t pretend seats are limited (it's a webinar lol) but sign up now so you don’t forget. :)
And there may be some prizes for live attendees! 👀
If you want to see our Chat in action, check it out on our Chat Product Page.
CHILI PIPER PRODUCT UPDATES
Check the full list of updates here.
And here are the highlights:
🔥 FORM CONCIERGE 🔥
1. Add “Update/Create Contact/Lead Record” right after Trigger
So that Concierge creates/updates records WHILE performing routing/booking (in parallel). This solves the problem of race conditions when a third party creates/updates the record.
2. Use router links that direct to a specific user
By adding the “by” parameter to the Embed tab.
✨ CHILICAL ✨
1. Let End Users Re-Assign Meetings
All they have to do is click on the host and select who the meeting should be reassigned to.
SPICY OPS
We’ve been publishing spicy ways you can use Chili Piper in our SpicyOps library. Here’s a highlight reel of my favorite articles we’ve published over the last few months:
1. Assign ABM leads to Target Account owner
We know that buying committees are getting out of control – sometimes as many as 20 different people could be part of the buying process. And you don’t want to route Leads/Contacts from the same Account to two different reps — terrible buying experience and your reps might be… um… displeased. 😅
With Chili Piper, you can make sure those incoming leads are routed to the right Account with our advanced Lead to Account Matching — combining both Salesforce Duplicate Rules with Domain Matching.
Relevant Product(s): Concierge, Distro, Handoff, Chat
2. Automating Champion Tracking Signals with UserGems
This is one of our favorite plays that we’re doing internally right now.
Here’s the gist of it:
After a previous customer takes a job at a new company, UserGems picks up on that and updates a field in Salesforce. Then, Chili Piper Distro fires, notifying an SDR to reach out to that customer.
We generated over $300K in pipeline from this play alone in just 5 months. 🤯
Relevant Product(s): Distro
3. How to Set Up Office Hours or Group Demos with Chili Piper
Want to set up a recurring time when customers/prospects can pop in to ask questions? This is easy to do with Chili Piper! And this functionality comes included with any Chili Piper products (via ChiliCal).
All you have to do is create an Office Hours Meeting Type and have your reps set Availability Settings to only accept Office Hours meetings during a specified time. Then, share with your customers and start booking office hours.
This makes more sense if you read it with the pictures.
Check out the full article here
Relevant Product(s): ChiliCal
Want more SpicyOps? Check out our complete SpicyOps Library.
ADD TO CALENDAR
Nov 4-6 (this week!): Come chat with our team at Mops-Apalooza and you’ll leave with some fun swag 🌶️
Nov 13: Join us for a live webinar where we’ll dive deep into Chat. (Yes, Chili Piper has Chat!!). Bring your questions for our Chat Product Manager, Liz!
March 3-5: 3 days in a spa resort, talking about all things GTM with other GTM leaders? Uh… yes, please. Get on the waitlist.
2025 events calendar: Check out our list of can’t miss events for marketing and sales leaders
SPICY INDUSTRY UPDATES
- What’s in and what’s out at events these days
- Don’t show this to your sales team
- How to get your brand to appear in answers from ChatGPT (from Sparktoro)
- Chili Piper has a new job 👏
P.S. We’re experimenting with interactive demos at Chili Piper. Here’s one we did for our new Chat product. What do you think?
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